From what I remember my backups just kicked in after that once I’d signed in. I did have to uninstall and reinstall and I did get the connecting server for a bit. Is there a way to get it to just continue?Įither I was lucky or you’ve been really unlucky (or both!) I either have to download all the files, or start a new backup to continue, other wise Carbonite is not “active” on this machine, which is basically just a migration of the previous machine to a new box. just stupid!Īnd if I do not pick one of these options, I cannot continue. Why is there not a third option: Continue to backup? I just want my backup to continue since the cloud already has 90% of all these files, and I would rather not start backing them all up again, which over the network, can take weeks for a 2 TB drive. EXCEPT: Most of these files are what are on the machine. I am now given two choices: I can recover all my old files to my new machine, which I do not need to do, or I can start a new backup, which will delete all my previous files in 30 days. Update: after 45 minutes, it finally finished. This is just said for what used to be such a good product. It has been stuck on “Connecting to the registration server” now for over 25 minutes. Clicked on the download button and then ran the installer. If this were my product, I would argue a very poor UI on both product and website. If I cannot figure it out, how does a non-technical person figure this out? No wonder the wait times are 86 minutes. Still says disabled.īut did you have to uninstall the app which is already on the computer first and reinstall? I guess I can try that.Īnd that “move” wants me to restore first before proceeding but I do not wan to restore, I just want to continue backing up on this new computer. Otherwise, hopefully Tyler or someone will have an idea or point you in the right direction. Click on the ‘Backup’ tab and there is an ‘Options’ pull down menu where you can ‘move my subscription’.Hi had a similar issue when I used Apple’s Migration Assistant to move from my old Intel MacBook Air to my new MacBook Air M2. I cannot find anything like that in the settings. Perhaps it thinks this is a second computer and cannot be backed up since I do not have a Pro account?Īfter a search for an answer in the forum with no luck (I am amazed that no one else has had this issue!), can someone please tell me how I move my active subscription over to this new machine and off of the previous one? Other single systems like this have a deactivate option to reset the license so it can be reused. My account expires in 38 days, and is set to auto renew (although I am reconsidering that right now) so still active. I have formatted the old machine and gaven it to someone else, so no longer are running Carbonite on that machine. When Carbonite tries to run, it stays on “connecting” for a long time, finally saying " Your account has been disabled." I recently migrated my M1 Mac to an M2 Mac, migrating everything over to the new machine. Do the people at Carbonite support know abhor this? Anyway. We apologize for any inconvenience.” It seems there is ALWAYS an error on this site, and I can never get a question submitted for an answer. Please try again or contact us through chat or phone between the hours of 9:00am and 8:00pm ET (excluding U.S. I am going to ask this question here, because whenever I try and ask a question on Carbonite’s support page, I get a pop up that says, “Your case was unable to be submitted at this time due to an error. Webroot® Legacy Products (2011 and Prior) 33.Webroot® SecureAnywhere™ - Antivirus for PC Gamers 553.Webroot® Security Awareness Training 55.Webroot® Business Endpoint Protection 1131.Webroot Mobile Security for Android 938.Webroot® Consumer/Business - for Macs 370.Webroot® SecureAnywhere™ - Complete 3827.Webroot® SecureAnywhere™ - Internet Security Plus 2468.Webroot® SecureAnywhere™ - Antivirus 6973.
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